The 6 most difficult types of customer & how to deal with them in your business

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most difficult types of clients (7)
young woman holding happy mask

Customers are the real owners of your business. Why? Because they are the ones who really feed you. But what about those types of clients who are annoying or difficult to deal with, to the point that they almost drive you crazy in your own company?

You can not afford to lose the papers with them because you will lose a client and they will surely speak ill of you. That is why I present below the 6 clients that can cause you the most inconvenience, and some tricks to deal with them and earn them forever.

The 6 most difficult types of customers(and how to deal with them)


The shy customer
most difficult types of clients (7)

Characteristics

How to deal with it

  • Speaks slowly, quietly
  • Slow and insecure steps
  • He blushes easily
  • Waits for the others to go and ask
  • Let him talk at his pace
  • Do not approach aggressively
  • Spend more time than other customers
  • Inspire confidence and security

 

The suspicious customer

most difficult types of clients (7)

Characteristics

How to deal with it

  • Doubt everything and everyone
  • Will try to dominate you in the conversation
  • Do not think about the options you offer
  • It puts you hit all
  • Reject even your most logical arguments
  • Do not be persistent or argue
  • Do not say anything that you can not prove
  • Give the reason whenever you have
  • Try to find common points with him
  • Keep calm and ask questions to know what he wants

 

The rude or aggressive customer
most difficult types of clients (7)

Characteristics

How to deal with it

  • Speaks loud
  • Very offensive
  • Shows up with very bad mood
  • Is dominant and aggressive
  • Be kind and polite, whatever he/she tells you
  • Always remain calm
  • Let him/her finish what he/she has to say, and do not argue (often, that’s what they are looking for )
  • Make him/her see that you understand his point of view, and until you’re on his side
  • And look for alternatives to give a solution

 

The impulsive or nervous client

most difficult types of clients (7)

Characteristics

How to deal with it

  • Speaks in a hurried and restless way
  • Moves quickly and expressively
  • Change your mind and mood
  • Do not concentrate and may at the last moment, back down on the purchase
  • Is very impatient
  • Show calm and smile to this customer
  • Make slow but safe movements
  • Brief, but specific answer
  • As soon as you are determined by the purchase they want, they act quickly so you do not back out
  • You be patient

 

Careful or client demanding

most difficult types of clients (7)

Characteristics

How to deal with it

  • Uses few words
  • He knows what he wants and sometimes nothing is good enough for him
  • He looks angry, but he’s only worried because what he buys, is whatever he wants
  • Requires accurate information and very concrete answers
  • Avoid making excuses and do not talk too much
  • Give concrete and simple answers
  • Plant real solutions to what he wants
  • Demonstrate seriousness, effectiveness and interest in your person and what you need
  • Be concrete

 

The customer know-it-all

most difficult types of clients (7)

Characteristics

How to deal with it

  • He is proud and likes to impose on you
  • Believes that he know more about the product than you
  • Usually finds fault with everything
  • He wants to be given too much attention
  • Show him the solution as if he had contributed the idea
  • Stay calm and attentive, but do not let yourself be overwhelmed.
  • Do not take reason or discuss it
  • Show yourself smiling and empathize with him

 

The chatty customer

most difficult types of clients (7)

Characteristics

How to deal with it

  • He talks too much and in great detail
  • Does not allow time for you to speak
  • Although is friendly, you will lose much time with your conversations
  • He needs you to watch for him, and he can be very heavy
  • Ask closed questions that need only a “yes” or a “no”
  • Be gentle with him, but keeping distance
  • Go to the point and be concrete with him
  • You must be the one who maintains the leadership of the conversation
  • Avoid following the jokes that you may try to do

 

Have you come across one of these types of customers? How did you handle them? Tell me your experience by writing a comment down here!

is strongly seasoned and hard-working Graphic Designer with extraordinary creative thinking and project design abilities. With 7 years experience in print and digital, including art direction, web/mobile design and consultation, illustration, packaging and copywriting/editing for clients in fashion, pharmaceutical, furniture, automotive, food & beverage, design, hospitality, financial, broadcast and NGO. I love sharing ideas and writing articles.

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